Because we turn other appointments away in order to keep our scheduled cleans, we kindly ask for a 7-day notice of cancellations or reschedules. This allows other clients to fill your slot and gives the team member(s) jobs in that same spot when you're unable to have us come.

To avoid fees, we require notice of at least 48 hours prior to your scheduled appointment.

• When 24-48 hours notice is given, a 30% cancellation fee will apply.
• When less than 24 hours notice is given, a 50% cancellation fee will apply.
• We understand that things come up, tend to be very reasonable and don't like fees, so we will work hard to replace your appointment with another, and when we are able to do so, we will gladly waive fees.

Friday Afternoon & Weekend Changes - Please note that if you submit cancellations/schedule changes on a Friday for a Monday, the 50% fee will apply due to us not having time to replace your booked clean with another over the weekend. Again, we will waive if another replacement is available.