Frequently Asked Questions (FAQs)

Answers to Our Most Common Questions


Arrival & Entry

We offer both AM and PM appointments. Our cleaning technician(s) will arrive between 8-9am for AM appointments and between 12-2pm for PM appointments. We work hard to accommodate your schedule so if you need an earlier or later appointment just let us know and we’ll find an agreeable time for everyone. We clean homes Monday-Friday. We also offer Saturdays on a limited basis. Our Saturday AM appointment arrival time is between 8-10am and PM appointment arrival time is between 12-3pm.


Payment

The majority of our clients pay via credit card. We accept Visa, MasterCard, Discover, and American Express. This is typically the most convenient method for everyone. We will, however, gladly accept checks if that is easier for you or your preference. Payment is due prior to, or at the time of, each service.


Pets

Many of our clients have pets that we’ve come to know and love. We are comfortable working around animals but rely on your experience with your family pet when it comes to how the pets should be handled. Even the friendliest pets may feel territorial when a stranger is in the home. Aggressive dogs and cats must be secured.