Frequently Asked Questions
What is included?
We clean your home from top to bottom...literally. We follow a
checklist that includes every detail such as dusting the ceiling fans,
blinds, vents, counter tops, furniture, etc. We scrub tile, grout and
soap scum in your tubs, clean and sanitize your toilets, clean all mirrors,
the outside of your cabinets and appliances, clean the stove and drip
pans, sweep, mop, vacuum, wash your linens, clean the dishes in the sink,
and much more.
Do I need cleaning supplies?
No. We bring all of our own cleaning supplies and equipment. If you
prefer we use something of yours, that's no problem either...just let us
know. Some clients leave leather wipes for their sofas or granite
cleaner/polish for countertops.
What about the key?
Most of our clients use a lock box that can be hung on the door or in
another place outside of the home with the key locked inside. We
provide the lockbox for a one-time rental fee of $15. Other arrangements can be made prior to service.
Do I have to be home?
You do not have to be home. It is not uncommon for you to be home
either. Many of our clients like to be home the first couple of times we
clean their homes.
Who will you send to clean my home?
We are a small business and our employees are like family to us. They
are all very trustworthy individuals with great interpersonal skills. We
perform routine background checks and have never had a concern with
theft. We also try to send the same maid or team maids on a regular
basis when possible.
What if I'm not satisfied with the cleaning?
Our work is guaranteed! We take pride in our work and want you to
feel great about the service. Call us and we will return to correct the
problem. We are receptive to feedback so you don't have to feel
uncomfortable voicing your concerns about getting what you pay for. We
are proud to say that we seldom have complaints on the quality of our
cleans.
Why is it important to use a company that is insured and bonded?
You will feel at ease knowing that in the event something is damaged in
your home, or someone is injured in your home, we have coverage.
Why not use an independent maid?
Maid Affordable has several advantages over using an independent maid.
We take care of employment taxes and social security for our maids so
you don't have to. We are reliable with our appointments and can
substitute a maid if yours is out for the day. We provide workers
compensation for our maids which means they are covered by our
insurance rather than yours if they get hurt while cleaning your home.
We are a legitimate business with insurance and background checks so
you know you can trust us. We do regular, nationwide background checks
and never hire someone we wouldn't trust in our own homes.
How do I schedule an appointment?
Scheduling is easy. Just call or text us at (210) 878-7743 or email us at maidaffordable@maidaffordable.com when you need a clean. We offer regular schedules with no contract. We do clean on weekends and after hours as well. Just let us know what date you are looking for and we'll get you started!
How does payment work?
The majority of our clients pay via credit card. We accept Visa, MasterCard, Discover, and American Express. This is typically the most convenient method for everyone. We will, however, gladly accept checks if that is easier for you or your preference. Payment is due prior to, or at the time of, each service.
What if I have to cancel my appointment?
Please provide 48 hours advance notice of any appointment changes. Simply call, email, or text us and we’ll make the change to your scheduled appointment. We also understand that events occur which make it difficult to keep appointments at times. If less than 48 hours notice is given, we will work very hard to schedule another house in your slot. If, however, we are unable to fill the slot a $40 cancellation fee will apply.
Should I tip?
Tipping is not expected but is appreciated for a job well done.
What if something is broken?
Maid Affordable works very hard to protect your belongings, however damage does periodically occur. We will attempt to repair or replace broken or damaged items up to $500 per loss. For this reason, we request that you stow any high value or irreplaceable/sentimental items. If something is broken in your home we will notify you the day of service. Unreported damage must be reported within 24 hours of time it is discovered.
What about my pets?
Many of our clients have pets that we’ve come to know and love. We are comfortable working around animals but rely on your experience with your family pet and judgment when it comes to how the pets should be handled. Upon request, we often let pets out in the backyard when we arrive and in when we leave. Aggressive dogs and cats must be secured.
How do I sign up for regular service?
Simply contact us to set up your recurring clean. There are no contracts that will bind you to a certain number of cleans or length of time. We’ll agree on a date and time over the phone or email and will keep returning on that pattern unless you call to move or cancel an appointment.
What time will the maid arrive?
We offer both AM and PM appointments. Our maid will arrive between 8-9am for AM appointments and between 12-2pm for PM appointments. We work hard to accommodate your schedule so if you need an earlier or later appointment just let us know and we’ll find an agreeable time for everyone. We clean homes Monday-Saturday.